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  • Do you offer free digital courses?
    Yes, we offer free courses for students. Sign up with the FREE Membership on Snazzy TV and explore our “Free Courses” section.
  • How do I access paid digital courses?
    Once you purchase a membership or any paid course, it will be available in your account under the Online Programs tab or Courses page.
  • Is there a trial period for digital courses?
    No, we do not offer a trial period for digital courses. However, we offer free courses to help you explore our content.
  • Are digital courses refundable?
    No, digital courses are non-refundable as the content is available immediately after purchase.
  • Does Snazzy TV offer live offline/ studio classes?
    Yes, we offer live offline classes in specific locations. Please check the "Live Offline Classes or JKDI's Body Mechanics Membership" on our membership page for upcoming sessions and locations. For any further queries contact us.
  • How can I register for an offline studio class?
    To register for an offline class, contact us at support@snazzytv.com or Whatsapp at +91-7304525776
  • Can I access recorded sessions of live online classes?
    Yes, if you’ve purchased a live online class, you can access recorded sessions as well after 24 hours in your account if the instructor provides the option.
  • What are live online classes, and how do they work?
    Live online classes are interactive sessions conducted in real-time with instructors on a Zoom or Google Meeting. You can join these classes via a link provided after you purchase the class.
  • Can I exchange a physical product?
    Yes, you can exchange a physical product within 5-7 working days. Customers must cover the additional courier fees. (COMING SOON)
  • What if I receive a damaged or torn physical product?
    If you receive a damaged product, take a picture and email it to support@snazzytv.com within 2 hours of receipt. We will process an exchange or refund. (COMING SOON)
  • What physical products does Snazzy TV offer?
    We sell a range of physical products including activewear and eBooks. (COMING SOON)
  • Is it safe to make payments on Snazzy TV?
    Yes, all transactions are secured with the latest encryption technology to protect your personal and payment information.
  • What payment methods are accepted on Snazzy TV?
    We accept multiple payment methods, including google pay, credit cards, debit cards, PayPal, and other secure payment gateways. For India we use, Razorpay, Cashfree and PayU Money Payment Gateway and PayPal for outside India.
  • Can I watch live streams for free?
    Yes, some live streams are available for free. However, certain premium streams may require payment to access.
  • How do I access paid videos and live streams?
    After purchasing a video or live stream, it will be available in your account under the "My Videos" or "My Live Streams" section.
  • What kind of videos and live streams does Snazzy TV offer?
    Snazzy TV offers both free and paid videos, including dance and music tutorials, entertainment content, and live streams.
  • How do I cancel my subscription?
    Students can cancel their subscription anytime, but it will only take effect at the end of the 30-day cycle as digital products are non-refundable.
  • . I forgot my password. How do I reset it?
    Click on the “Forgot Password” link on the login page, and follow the instructions to reset your password.
  • How do I update my personal account details?
    You can update your account details by logging in and navigating to the "Account Settings" section on Snazzy TV.
  • What is the exchange policy for physical products?
    Exchanges for physical products are available within 5-7 working days with an additional courier charge.
  • What is Snazzy TV's refund policy?
    Physical items can be cancelled within 12 hours for a full refund. Digital products are non-refundable. Refunds for physical products are processed within 7 working days of cancellation.
  • Are there any shipping fees?
    Shipping fees are calculated based on your location and will be shown during the checkout process.
  • How long does it take to receive a physical product?
    Delivery times depend on your location, but generally range from 5-10 working days.
  • How can I track my order?
    Once your order is shipped, we’ll send you a tracking link via email to monitor your delivery.
  • How can I contact Snazzy TV customer support?
    You can reach our customer support team at support@snazzytv.com for any inquiries or issues.
  • What are your customer service hours?
    Our customer service team is available Monday to Friday, from 9 AM to 6 PM (IST). Please allow up to 24 hours for email responses.
  • Can instructors offer free courses on Snazzy TV?
    Yes, instructors can upload free courses for students or specific organizations as part of our platform offerings.
  • How do instructors upload courses to Snazzy TV?
    After registering as an instructor, you can upload your courses through the instructor dashboard, which provides free uploads as part of the registration package.
  • How can I join a Snazzy TV Group?
    Simply log in to your account, navigate to the “Groups” section, and join the group that interests you.
  • What are Snazzy TV Groups?
    Snazzy TV Groups are communities where users can connect, share, and collaborate on various topics like music, dance, fitness, and more.
  • Does Snazzy TV ship internationally?
    Yes, we ship internationally. Please note that shipping times and fees may vary depending on your location.
  • Are there additional fees for international orders?
    Yes, international orders may incur extra shipping charges and possible customs fees. These will be calculated during the checkout process.
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